To facilitate troubleshooting, keep an eye on key data about your CollabNet TeamForge site.

Check Your Server’s Status

As a first troubleshooting step, check the Server Status page to see if your servers are running and connected to the main TeamForge server.

  1. Go to My Workspace > Admin.
  2. On the site administration navigation bar, click SYSTEM TOOLS.
  3. On the System Tools menu, click Server Status.
  4. Find the status of the server you are interested in.

    For each server, you see one of the following status messages:

    • OK–The server is running and connected to the main TeamForge server.
    • Could Not Connect–The server is not running or is not connected to the main TeamForge server.

Get Build Information

For solving some kinds of problems, it may be useful to know which software components are installed, the exact build number, and other technical information about your TeamForge site.

  1. Go to My Workspace > Admin.
  2. On the site administration navigation bar, click SYSTEM TOOLS.
  3. On the System Tools menu, click Build Information. The Build Information page consists of the following information: TeamForge version number, build number, operating system name and version number, instance (any packages of customizations that have been applied) and a list of installed RPMs.